Shipping & Refund Policy

1. We would accept the request for the return of a product subject to the terms of this policy including clause 1.6 below. 

1.2. Please note a request for return will be entertained only if (i) it is raised within the Return Window (as defined in clause 1.3 below); and (ii) if you are returning the products for any of the following reasons (collectively, “Defective Delivery”): 

a) Product is damaged; 
b) Product is missing; 
c) Empty box delivered; 
d) Duplicate product delivered; 
e) Used product delivered; 
f) Incorrect/wrong product delivered; 
g) Expired product delivered 

1.3. You must initiate a return request for Defective Delivery within a period of 2 days from receipt of relevant products by intimating us through the website/app/WhatsApp customer support team. You acknowledge and agree that Aeronutrix will be unable to accept your return request for Defective Delivery, if you fail to raise such request within the Return Window for Defective Delivery. 

1.4. If you have initiated a return request for Defective Delivery of one or more products, any article/gift item (“Gift Articles”) which is provided free of charge along with the relevant products (as part of a promotion by Aeronutrix) must also be returned. Please note, Aeronutirx will be unable to process the return request for Defective Delivery unless you return all associated Gift Articles. We reserve the right, at our sole discretion, to not proceed with the return request for Defective Delivery if the Gift Articles have been opened/used by you. 

1.5. If you initiate a return of one or more products in a combo pack then we will initiate return of the combo pack as a whole and not individual products in the combo pack, subject to the terms of this policy. Therefore, if you intend to return one or more products in a combo pack, then you are required strictly not to open or use any other product(s) in the relevant combo pack. We reserve the We reserve the right, at our sole discretion, to not proceed with the return request of a combo pack if the products in the combo pack have been opened/used by you. 

1.6. You agree that Aeronutrix will not process return requests for the following reasons: 

a) Product is used or altered by the user 
b) Returned without original packaging including, price tags, labels, original packing, freebies and other accessories, or if original packaging is damaged; 
c) Serial Number and/ or the bar code is tampered by the user; 
d) Request for return is initiated outside the Return Window for Defective Delivery; 

1.7. Please note for certain marketing campaigns or mega sale periods, special return/ refund rules may apply. Information regarding this will be visible on the promotion banner. 

1.8. All our packages come with tamper-proof packaging. Please ensure that you do not accept packages where the seal is tampered. In the event that packaging is damaged, please send a complete video of the box to clearly show the the product is damaged, missing, or incorrect. The customer should ensure the video captures the issue clearly for verification. Any claim without a proper unboxing video will be considered void. We reserve the right, at our sole discretion, to not proceed with the return request 

1.9. Please be informed that for products, for which you had opted for ‘Cash on Delivery’ as a payment mode, you will receive refunds in your bank account within 2 - 4 (two to four) business days from the day returned product are received by us and return is approved by us after verification of the returned product. It may take additional time for the amount to reflect in your account depending upon the banks and the financial institution. Please note that we do not make any cash refunds. 

1.10. Please be informed that when you opt to cancel or return the products pursuant to this policy, upon our verification of the products and the documents relating thereto, the refund amount for such products which are eligible for return, will be initiated as per the terms of this policy. We will initiate the refund within a period of 2 - 4 (two to four) business days from the date we receive the products at our warehouse and verify the defect or the non-compliance in the products. Your refund will be processed only when the conditions as may be stipulated by Aeronutrix are fulfilled. The refund amount will be credited to the original payment mode opted for by you. You acknowledge that after initiation of the refund, it may take additional time for your refund to reflect in your account which is subject to your financial institution or payment solution provider’s terms and conditions. Sometimes banks or financial intermediaries take a longer time to process the refund request. However, if the refund does not happen within the period suggested here, you may contact us and we would be happy to help.