Shipping & Refund Policy

Shipping:

We usually ship the product within 24-48 business hours after receiving the order. Transit times are determined basis your location but generally it takes 4-5 working days to deliver the products at your doorstep. However, shipping may be varied during acts of nature, festivals or unforeseen circumstances that may impede the logistical planning. If your order is time sensitive, please contact us and expedited shipping shall be organized if possible.

Please note the tracking id will be available under ‘My Orders’ section only after dispatch which is usually 24-48 hours after placing the order. As an operating guideline, orders equal to and under INR 850, shall carry a shipping charge of Rs.100

COD orders will carry an additional handling charge of Rs. 100

For eg:
If your order value is below Rs.850 and the mode of payment is prepaid you will be charged a shipping fee of Rs.100 whereas if the mode of payment is COD you will be charged Rs.200 (shipping + COD handling charges)

In a scenario where the order value is above Rs.850 and the mode of payment is prepaid no shipping charge will be applicable however, if the mode of payment is COD, Rs.100 will be charged as a COD handling fee.

For any further clarification, please reach out to our customer support team and we will be happy to help :)

Return & Refunds:

We offer you hassle free returns within 7 days from the date you receive your order. Please ensure that the product is unused, sealed and the tags & other packaging is intact.
  1. Do not accept the package which looks tampered/unsealed from the outside. If possible, inform us immediately by writing to us on connect@chicnutrix.com or call us on +918657549138 (Mon-Fri, 9.30 am to 6.30 pm; Sat 10 am to 2 pm).
  2. Please make a video while opening the package as a supporting proof in case of damaged or missing products in your order.
  3. Do not break the seal of the product if you have any doubts/questions about authenticity.
  4. Once the product seal is broken, we do not accept return/replacement for the product.
  5. In case you request for return of products purchased under offers like BUY 1 GET 1 or free promotional merchandise the offer will be void and only 30% of the value of sealed product will be refunded. Free merchandise will have to be returned.
  6. Products purchased under clearance sale are not eligible for returns.
  7. Refunds will be made in the original payment mode or via store credits which can be used for any future purchase on the website.
  8. Any promotional points/offer codes credited to you on your purchase will be void in case of returns. If the point/offer have already been used in another order, the same shall be deducted from the refund amount.
  9. In case of returns due to unreasonable reason, a reverse shipping charge of Rs.200 will be charged.

Please Note: For issues like rashes, stomach upset, headache, flavour like/dislike, flavour difference from one brand to other etc. products would not be applicable for return. We suggest you to check all the ingredients before making a purchase in case you are allergic to certain vitamins/flavours or ingredient. We won't be able to accept any return/replacement if the above points are not being followed

Missing/Damaged Items:

In case a product is missing/damaged in your order please reach out to us on connect@chicnutrix.com.in with the name & quantity of product missing and attach the images of the products already received. Also share the image of the outer packaging box along with the invoice. Once we received the email we will check with our internal team and after the investigation we will send the missing items or damaged items to you in 5-6 working days.

In case you have received a wrong product or completely wrong order please follow the same process and we shall arrange for a replacement within 5-6 working days.

Cancellation Policy:

You can self-cancel your order in my accounts section or request for a cancellation by dropping us an email on connect@chicnutrix.com.in before it has been dispatched from our warehouse. Once it is dispatched, cancellation is not possible.

Please Note: CHIC Club Membership cannot be cancelled once taken.

If your cancelled order is a prepaid one and is cancelled before dispatch, refund will be initiated to your source account within 7-10 working days.