Do not Accept any product which seems to be tampered by the courier services.
Please make a video while opening the Packaging as a supporting proof.
Do not break the seal of the product if you have any doubts/questions about authenticity.
Once the product seal is broken, we do not accept return/replacement for the product.
We won't be able to accept any return/replacement if the above points are not being followed.
If you have any additional questions or concerns, please email us at firstname.lastname@example.org
We offer you complete peace of mind while ordering at chicnutrix.com – you can return all items within 14 days of receipt of goods. Please ensure however that the product is unused, unbroken Seal and the tags, boxes and other packaging is intact. 2-way shipping charges (both side traveling) will be deducted from the refunded amount.
What should I do if I receive a Damaged item, wrong product or missing units in my order?
If an item is found damaged or incorrect as per the description on our website or units are missing as per ordered quantity, please send a snapshot of the outer packaging, Chicnutrix Batch Number, and images of products received with invoice copy to our customer care at email@example.com or call us on +918657549138 / +917208995969 (8 am to 8 pm Mon to Sat).
Once you raise the concern we will investigate internally for same and will revert to you in 24-48 hrs.
Once the investigation is over if we arrange a reverse pickup then below will be the process
1. Our courier partner will take 2-3 working days to pick up the product/item from you,
2. As reverse pick up is done by standard delivery it takes minimum 5-7 working days to get back to our warehouse.
3. Once the product is received back to us quality team check it and give update related to the product condition, as we need the product in the same condition as delivered to you.
4. On receiving a positive response we will get back to you and as per your request we will replace or refund you for the order (replacement are subject to availability of the particular product).
5. In case we receive a negative response the product would be sent back to you in the same condition.
Note – As per our Return Policy you need to raise concern within 14 days along with proper product images and unboxing videos.
What should I do when I receive courier damaged product/item?
We recommend you not to accept the product/item from the courier person and kindly take images (or videos) of the same and share with us at firstname.lastname@example.org or you can contact us on +918657549138 / +917208995969 (8 am to 8 pm Mon to Sat). It will help us to raise the concern with the respective courier partner.
Please Note: If in case of this uncertainty, we will create a new order (same product) and will dispatch it.
Is there a category specific policy for returns?
Nutrition: Products should be received in original packaging and sealed condition. Opened or used boxes will not be accepted as returns. For issues like rashes, stomach upset, headache, flavour like/dislike, flavour difference from one brand to other etc. products would not be applicable for return. Please consult with the doctor before buying the product.
Merchandise returns and exchanges: All merchandise returns must be in new and saleable condition with original tags attached, enclosed in the original packaging, and returned/exchanged within 14 days of receipt. Merchandise do not qualify for a return or exchange if they have been used, washed, or had the original tags removed. If you feel that a Merchandise has manufacturing defects or flaws, please contact to our ever-supporting Customer care team at email@example.com or you can contact us on +918657549138 / +917208995969 (8 am to 8 pm Mon to Sat) for return/exchange instructions.
Refund And Cancellation Policy:
After placing the order customer can cancel the order before it gets dispatched. And in case of customer request for refund, it will be processed through same mode within 7 - 10 working days.