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Refund Policy

Terms & Conditions:

1. Do not Accept any product which seems to be tampered by the courier services.

2. Please make a video while opening the Packaging as a supporting proof.

3. Do not break the seal of the product if you have any doubts/questions about authenticity.

4. Once the product seal is broken, we do not accept return/replacement for the product.

We won't be able to accept any return/replacement if the above points are not being followed.

If you have any additional questions or concerns, please email us at [email protected]

Return & Refund Policy:

We offer you a 14-day return policy. However, this is applicable only if the product is unused, sealed and all the tags, and other packaging material is intact. Two-way shipping charges (both side traveling) amounting to Rs.200 will be deducted from the refunded amount.

Please note: Refund of goods returned will only be credited in the form of a credit note. Cash refunds will not be issued.

Q: What should I do if I receive a Damaged item, wrong product or missing units in my order?

If an item is found damaged or incorrect as per the description on our website or units are missing as per ordered quantity, please send a snapshot of the outer packaging, Chicnutrix Batch Number, and images of products received with invoice copy to our customer care at [email protected] or call us on +918657549138 / +917208995969 (10am to 7pm Mon to Sat).

Once you raise the concern we will investigate internally for the same and will revert to you in 24-48 hrs.

Once the investigation is over if we arrange a reverse pickup then below will be the process

1. Our courier partner will take 2-3 working days to pick up the product/item from you,

2. As reverse pick up is done by standard delivery it takes minimum 5-7 working days to get back to our warehouse.

3. Once the product is received back to us an internal quality check is done. On receiving a positive response, we will get back to you and as per your request we will replace or refund you for the order (replacement are subject to availability of the particular product).

In case we receive a negative response, the product would be sent back to you in the same condition.

Note – As per our Return Policy you need to raise concern within 14 days along with proper product images and unboxing videos.

Q. What should I do when I receive courier damaged product/item?

We recommend you not to accept the product/item from the courier person and kindly take images (or videos) of the same and share with us at [email protected] or you can contact us on +918657549138 / +917208995969 (10am to 7pm Mon to Sat). It will help us in raising the concern with the respective courier partner.

Please Note: If in case of this uncertainty, we will create a new order (same product) and will dispatch it.

Q: Is there a category specific policy for returns?

Nutrition: Products should be received in original packaging and sealed condition. Opened or used boxes will not be accepted as returns. For issues like rashes, stomach upset, headache, flavour like/dislike, flavour difference from one brand to other etc. products would not be applicable for return.

Merchandise: All merchandise returns must be in new and saleable condition with original tags attached, enclosed in the original packaging, and returned/exchanged within 14 days of receipt. Merchandise do not qualify for a return or exchange if they have been used, washed, or had the original tags removed. If you feel that a Merchandise has manufacturing defects or flaws, please connect with our customer care team at [email protected] or on +918657549138 / +917208995969 (10am to 7pm Mon to Sat)

Refund And Cancellation Policy:

After placing the order customer can cancel the order before it gets dispatched. And in case of customer requests for refund, it will be processed through same mode within 7 - 10 working days.