Return and Refund Policy
RETURNS AND REFUNDS
Working Day Delivery Weekdays: Orders placed before 7PM will be dispatched the next day - not including on Saturdays. Orders after 7PM will be dispatched the following day after - including on Sundays. Bank Holidays: Orders will be delivered on Bank Holidays, in case of delay the outstanding Next Day orders will be delivered on the following non-holiday day. Any orders placed on a Bank Holiday will not be collected from our warehouse until the next non-holiday day, for delivery the following day.
DELIVERIES IN INDIA
| Delivery Type | Price | Estimated Delivery Time |
|---|---|---|
| Standard Delivery Rs.800 & Over Please note during Diwali, Christmas, any long weekend holiday and big sale, orders may be slightly delayed |
Free | 5-7 Working Days |
| Standard Delivery below Rs.800 | Anywhere in India – Rs. 100 | 5-7 Working Days |
| Bulk Purchases | Please get in touch with us at [email protected] |
ALTERATIONS TO YOUR ORDER DETAILS
Unfortunately, we are unable to amend orders after they have been placed as we generally dispatch orders soon after they have been made. This includes changing the products ordered, the delivery option, delivery address details or payment methods. If you need to change any of the details please cancel your order by getting in touch with our friendly customer service team at [email protected], and place a new one instead. If you do wish to cancel an order you must contact us on the same day your order is placed, as after this time we will be unable to prevent the order from being dispatched. If you do not cancel your order in time, you can of course return the products to us for a refund. Unfortunately, we cannot cover the costs of returning products.
BULK ORDERS
If a large quantity of products is ordered which cannot be fulfilled by our standard delivery options, you will be contacted and a further payment will have to be made to ensure your goods are dispatched and delivered. If you are planning on purchasing a large quantity of goods, to ensure smooth delivery please contact our customer service team when you place your order.
FURTHER QUERIES
Chicnutrix team strives to ensure your order reaches you promptly and in excellent condition and we are always looking for ways to improve our service. If you have any further queries regarding the delivery of your order, please contact us at [email protected] and we will be happy to help.
RETURNS
Chicnutrix brings to you products made with the utmost quality and care. Our teams put every product through a rigorous quality check to ensure that the products reaching you are in a perfect condition. However, in the event that there is something wrong with your order we would be happy to accept a return within 7 days from the date of delivery. Please initiate a return by sending us an email at [email protected]. In case of tampered packages, or products not in the right condition we recommend you to make a video and share it with us so that we can escalate it to the right team and ensure corrective actions on the same.
Your order is eligible for a return in the following cases: -
If you fall under the return window which is 7 days from the date of delivery
Return Conditions - Only if you have received products in a damaged or poor condition. - In case of any damage during transit please share the images / video with us on [email protected] at the earliest. Packing your product in the case of returns: - Products that weren’t damaged need to be in original condition (unused and unopened) - All freebies that came with the product need to be returned with the order - All Items that came in as combos need to be returned together unless wrongly shipped Enclose the product(s), in original condition and packaging as part of the return package. Remember, we can't refund or exchange products if their tags/labels or seals have been tampered with – so be extra careful. Also, don't forget to retain a proof of the postage.
Return Logistics: Based on your location we will inform you if the pickup service is available or not. If it is, you just have to relax while we get your order picked up. In case your address falls outside of our courier partner's pickup zone, you will have to self-courier the product that you want to return/exchange to the below mentioned address. We shall reimburse you an amount of Rs.100 per order in the form of a credit note. We recommend you send the product through a reliable local courier service with a tracking facility. Also, retain the courier proof until you have received the refund.Failure to do so may result in a lengthy return processing delay while we investigate the location of your returned goods. Luxifer Beauty Nutrition Private Limited 315 Woodrow, 19 Veera Desai Road Andheri West. Mumbai – 400053, MH.
Refunds The order amount will be credited back to you in the form of a credit note within 7 working days once we have received the product back at our warehouse and the required quality check has been completed.